Introduction

At Nirala Shop, we want you to be completely satisfied with your purchase. This Return and Exchange Policy outlines the conditions under which products can be returned, replaced, or refunded.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase is required for all returns and exchanges.

Non-Returnable Items

• Perishable goods such as food items.
• Personal care products once opened.
• Customized or made-to-order products.

Exchange Policy

If you receive a defective or damaged product, we will arrange an exchange at no extra cost. In case the item is out of stock, we may offer an alternative product or store credit.

Refund Process

Refunds will be issued through the original payment method within 7-10 business days after the returned item is received and inspected.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Important Notes

• Please ensure items are securely packaged to prevent damage during transit.
• We recommend using a trackable shipping method for returns.

Thank you for shopping with Nirala Shop. We value your trust and are committed to providing a fair and transparent return and exchange process.