Introduction

At Nirala Shop, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal and business information when you use our multivendor marketplace. By accessing or using our website, you agree to the terms outlined here.

Information We Collect

Personal Information (Customers & Vendors):

• Name and contact details
• Billing and shipping addresses
• Payment and transaction information

Non-Personal Information:

• Device type, browser, IP address
• Shopping patterns and site usage
• Cookies and tracking data

How We Use Your Information

• To process and deliver customer orders
• To facilitate vendor product listings and payments
• To improve website features and shopping experience
• To provide customer and vendor support
• To send updates, offers, and service notifications (if opted in)

Cookies & Tracking

We use cookies to personalize your shopping experience, remember your preferences, and improve our services. You can disable cookies in your browser settings, but some features of the site may not work as intended.

Sharing Your Information

We do not sell your personal data. We may share your information only in these cases:

• With payment gateways and shipping partners to complete your orders
• With vendors so they can fulfill your purchases
• With legal authorities when required by law

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no online platform can guarantee 100% security.

Third-Party Links

Our marketplace may contain links to third-party sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before sharing any information.

Your Rights

• Access your personal data
• Request corrections to your information
• Request deletion of your account
• Opt-out of promotional emails

You can contact our support team to exercise these rights.

Children’s Privacy

Nirala Shop does not knowingly collect data from children under 13. If we become aware that such information has been collected, it will be deleted immediately.

Policy Updates

We may revise this policy periodically to reflect changes in law or our practices. Updates will be posted on this page with a new "last updated" date.

Contact Us

If you have questions or concerns about our Privacy Policy, please reach out to our customer care team.

Thank you for choosing Nirala Shop. We are committed to protecting your privacy while creating a safe and enjoyable shopping experience.