Introduction

Welcome to Nirala Shop! We are dedicated to delivering your products efficiently and reliably. This policy outlines the terms and conditions for shipping and delivery of all purchases made through our store.

Shipping Destinations

• All states and union territories within India.
• Currently, we do not ship internationally.

If you are unsure about delivery to your location, you can check with our customer service before placing an order.

Processing Time

• Standard Orders: 3–5 business days
• Customized Orders: 7–10 business days

Processing times exclude Sundays and public holidays.

Shipping Methods & Estimated Delivery

• Standard Shipping: 5–7 business days after dispatch.
• Express Shipping: 2–4 business days after dispatch.

Delivery times may vary depending on your location and external factors like weather or courier delays.

Shipping Costs

Shipping charges are calculated based on:

• Order value
• Selected shipping method
• Delivery location

We offer free standard shipping on orders above ₹2000 within India. Charges for express delivery will be shown at checkout.

Order Tracking

Once dispatched, you will receive your tracking details via SMS or email. You can track your order directly through our courier partner’s website using the tracking number provided.

Delivery Issues

If you face issues like delayed delivery, damaged products, or missing items, please inform us within 48 hours of receiving your order. We will investigate and resolve your concern at the earliest.

Returns and Exchanges

For returns and exchanges, please refer to our Returns & Refund Policy available on our website or contact our customer service team.

Thank you for shopping with Nirala Shop — we look forward to serving you again!